Any production turnaround time communicated to you on the Site for a particular item begins after we have received your print-ready files, approval for your proof and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time begins after we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time will begin after we receive acceptable print-ready files (including files generated using the Site’s online design tool) regardless of when payment was made. The Site’s online design tool will allow you to generate files that we can use as a basis for printing your order. This online design tool is provided for your convenience only, and we make no representation or warranty that any files that are generated when you use the Site’s online design tool are adequate for printing or will meet your specific requirements.
Orders must be paid, print-ready files received and proofs approved by 5:00 P.M. Pacific Time (8:00 P.M. Eastern Time) for printing turnaround time to begin the next business day. For example, an order for two-day printing turnaround that you submitted at 3:00 P.M. Pacific Time (6:00 P.M. Eastern Time) and approved by 5:00 P.M. Pacific Time (8:00 P.M. Eastern Time) on Tuesday will be shipped out of our facility by end of business Thursday. If you approve a proof on your next day turnaround order by 5:00 P.M. Pacific Time (8:00 P.M. Eastern Time) on Tuesday, it will be sent out of our facility by Wednesday end of business day.
Please note that there is no production or shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.
We have the right to make up any delays in the production turnaround time by sending your order under a more expedited shipping method (with the incremental cost difference for such expedited delivery method being at our expense), in which case any days saved as a result of using such expedited shipping method will be deemed to be extensions of our production turnaround time obligation.